Samsung’s OfficeServ range integrates with a powerful range of management tools to
give you full control of your office communications. Call Management Software (CMS)
allows you to see at a glance how your staff are performing, control costs and route
calls to specialist departments.

The OfficeServ interfaces with most proprietary databases to allow dialling from database
and incoming screen popping. The powerful CMS software also incorporates Call Recording
for compliance and training purposes. Extel and Samsung will enable you to fully manage
your office communications and therefore optimise office productivity.

Call Management
	Call management is a software-based application that monitors all calls within an organisation and provides management reports to show where costs can be attributed. Communications Management is not a new concept, yet one that many people have never explored to its full potential.... More »

CTI - Computer Telephony Integration
	CTI stands for Computer Telephony Integration, the joining together of computer applications with your telephone system. The main benefits are ability to dial from database, and incoming screen-popping... More »

Call Recording
	There are a variety of products on the market for the smaller business from single line/single phone attachments to devices that record calls to PC hard drive or CD-ROM. For larger companies or where applications are more sophisticated there are solutions to record all calls centrally, across the whole office... More »

Voicemail
	A Voicemail system provides an individual answering service for each member of staff. It allows callers to leave voice messages in individual mailboxes when people are away from their desks, out of the office or engaged on another call. Messages can be retrieved internally through your desktop phone, or externally if you are absent from your office ..... More »

Auto Attendant

An auto-attendant is the recorded message that answers your phones and instructs callers how to reach the person or department they are looking for. The caller uses their telephone keypad to choose who they need to speak to e.g “For support press 1, for sales press 2.” Automated Attendant can prove to be beneficial if your company receives a high volume of inbound calls as it can reduce disruptions to your staff carrying out their duties.