CTI Applications
Connect the Samsung OfficeServ to your data network to unleash a variety of powerful
applications. Dialling from database, inbound screen-popping and office-wide monitoring
are all features of OfficeServ CTI.
OfficeServ Call
Dial from database and inbound screen-popping are extremely useful features of OfficeServ
call. OfficeServ Call links directly to your Outlook address book, and keeps a personal call log,
as well as monitoring progress of active calls. Call Extel on 08000 833 899 for information on
how to link to other databases, such as ACT!, SQL, Maximiser.
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Operator
A powerful operator utility, giving full visibility and control of all extensions. Answer, hold and transfer calls with this simple Windows-style application, and monitor progress of calls waiting, on hold and in progress.
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Softphone
The OfficeServ SoftPhone from Samsung Business Communications makes communicating easier for anyone who travels or regularly works away from the office. Sofphone is loaded onto a laptop, which then becomes a virtual extension of your system
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Easy Set
A useful desktop tool enabling the user to change the format of their own handset, set speed-dials and feature keys.
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OfficeServ Call
All businesses face the challenge of finding the right technology to help improve their efficiency and increase productivity. OfficeServ Call achieves this by making the rich functionality of the Samsung OfficeServ platform accessible to all users within an organisation.
OfficeServ Call provides users simple access to the functionality of their Samsung handset directly from their PC. Integration with Microsoft Outlook enables calls to be dialled direct from the contacts folder and details of incoming callers to be automatically presented. This allows individuals or multiple users to take greater control of their call activity at the click of a mouse.
With intuitive ‘point and click’ operation each user is able to control their extension settings. A range of incoming and outgoing call information is displayed and logged on screen and enables details to be entered against specific calls via a notes facility.
Ideal within customer service, professional services, sales, informal and formal call centres OfficeServ Call makes managing and handling your extension as simple as possible by;
- Simplifying frequently used features with an intuitive and user-friendly interface.
- Sharing phonebooks across your network, improving productivity and management.
- Recording your own call activity, allowing you to review and trace the history of those important calls.
- Re-routing your calls at pre-set time. Ideal for the user who wants to stay in contact when they are in or out of the office.
- Make calls directly from Outlook contact folders, giving fast and easy telephone access to clients and colleagues
- Screen popping. Automatically presenting incoming callers details as each call is delivered
- Highlighting the status of other users with the Busy Lamp Field, and
- Handling calls efficiently with ‘drag and drop’ control
OfficeServ Call opens up the sophisticated functionality to the desktop of the OfficeServ user by presenting the user with a simple intuitive interface that removes the need to remember feature codes. From making calls by double clicking on a contact, to setting your remote forward, OfficeServ Call brings the power of the Samsung OfficeServ to your PC desktop.
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OfficeServ EasySet
Every business needs to maximise the return of investment and utilisation of new resources, and your new Samsung OfficeServ solution is no different. With an array of new and enhanced features and functionality at your disposal it is imperative that each user is able to control their own extension to meet their individual working patterns.
Samsung has made ongoing extension management as simple as possible by developing OfficeServ EasySet – an intuitive browser interface that allows each user to take command of their communications enhancing efficiency and productivity.
OfficeServ EasySet presents the user with a picture of their Samsung digital or IP handset on their PC screen. This shows an overview of the current extension settings and status of programmable fea
To download a copy of our full colour brochure please click on the icon below:ture access keys.
OfficeServ EasySet replaces complex programming codes with simple ‘point and click’ operation to allow the user to set up extension features, configure features keys and programme personal speed dials. In addition EasySet also provides access to frequently used functions via a single “click” on dedicated screen icons.
OfficeServ EasySet Main Features
- Current extension status
- Assigning Call and Features Keys
- Set Call Forward destinations
- Voice Messaging alert and retrieval
- Creating a schedule of Call Diverts
- Speed Dialing lists
- Text Messaging between handsets
- Personal Directory
- Setting Individual or Regular Alarms
- Station Name and Programmed Messages
- Setting up headset working
- Personal Call Records
- Personal Schedule
Put simply, OfficeServ EasySet maxmises the value users and organizations can realise from the OfficeServ communication solution, while minimising the burden of managing individual extensions.
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Office Softphone
When the OfficeServ SoftPhone application is started it communicates across the IP network, normally this is the Internet, with your OfficeServ System in the office, the SoftPhone then connects to your office system as a normal IP extension with all of the features now available to you wherever you are. You will have full access to your, DDI calls, voicemail, Personal and system directories just as if you were in the office. All features that are available to you from your office phone are available in the same way on the SoftPhone.
To make the SoftPhone suitable for a wide number of environments, the SoftPhone can be configured with several different skins, with various controls either hidden or displayed. There is also the option for a Add On Module (AOM) that can show 99 buttons, these can be configured as Busy Lamp Fields (BLF), feature access or speed dial access keys and are used in the same way as on a physical system phone. This allows you to configure the SoftPhone to have the minimum presence on your PC screen but with maximum functionality.
Benefits that make a difference The Samsung OfficeServ SoftPhone can provide numerous benefits to your organisation including:
- A better connected more integrated mobile workforce
- The cost benefits of avoiding expensive hotel communications connection and mobile charges
- The security of knowing that you have not compromised your IP network to get cheaper calls
Useful Technology The OfficeServ SoftPhone uses standard VoIP technology for the transmission of speech, choosing from a selection of Codecs for the best possible speech quality depending on network conditions. SIP Call control provides the signaling foundation for the SoftPhone as well as the other IP telephones designed for the OfficeServ range, enabling the feature-rich functionality and flexibility our customers require for their businesses.
No Office, No problem
Working in a hotel room? No problem, once you're connected to the Internet, you load the softphone and it's as if you never left your office, no matter where you are in the world. Calls are cheaper and you're more connected to your team, your partners and your customers. OfficeServ SoftPhone can also act as a standalone phone residing on your PC or PDA or you can use it in conjunction with other OfficeServ software, such as OfficeServ Call allowing you to screen pop and dial directly from MS Outlook™, OfficeServ Operator making your remote operator entirely PC based OR keeping the status of your remote workers visible to your office based operators.
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OfficeServ Operator
First Impressions Count So it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators. That 's why Samsung has developed OfficeServ Operator - a PC -based Console that makes handling high volume call traffic as smooth and effective as possible, improving the image of your organisation.
With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset 'key and lamp ' working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic. OfficeServ Operator offers users choice, allowing the more experienced Operator to revert to keyboard operation without compromising functionality.
Samsung OfficeServ Operator is fully integrated with your Samsung OfficeServ enabling an advanced level of features and functionality that ensure incoming and internal calls can be more effectively managed to their final destination, including:
- Busy lamp field indication - to quickly view the status of each extension on the system
- Extension information - displaying the forwards and diverts of every user on the system
- Departmental queues - organises call traffic more efficiently and distributes calls to other operators
- Information view - context sensitive prompts for the novice user
- Straight to mailbox -transfers callers directly to a recipients voice mailbox,instead of hanging on the line
- Conference call set up - initiated by the operator in an instant
- Notes facility - add reminders of the name, company or purpose of a call on hold
- Recently forwarded destination - intelligently remembers the last 3 numbers the caller has been transferred to
With up to five operators able to function simultaneously, OfficeServ Operator can meet the demand of varying call levels and staff availability. This offers greater flexibility amongst your staff, for example -with a receptionist acting as the main operator, but with a colleague acting as overflow operator by simply activating OfficeServ Operator at their normal desk during busy periods.
For businesses with multiple locations OfficeServ Operator can be used as the focal answering point. The strength of the Samsung OfficeServ networking capabilities coupled with OfficeServ Operator allows businesses to improve efficiency by centralizing resources over their voice or data network. Operator Main Features
- Keyboard call control (for the professional operator)
- Mouse call control (for the novice/beginner)
- Multi Company operation for shared offices
- Caller Information
- Call Log /Report
- Busy Lamp Field
- Active help -display messages
- DID View (Multi Company /Queue)
- Recently Forwarded Destinations
- Edit /Save Caller Information
- Call Status
- Call Control by Drag &Drop
- Call Record
- Direct transfer to Voice Mailbox
- Hold call with Notes
- Target Hold
- Block CIDs
- Urgent /VIP CIDs
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