Call Management
All businesses face the challenge of finding the right technology to help improve their
efficiency and increase productivity. Using the existing intelligence built in Samsung voice
products, your customers can be re-assured that the addition of Samsung Business
Applications will allow them to maximise their investment in people, communications
and IT resources.

Extel’s call logging solutions delivers a range of applications that create real business benefits. By providing fresh, relevant data and analysis on system, department and user activity your customer is able to make informed decisions on resource allocation to

1. Create greater staff efficiency Identify opportunities for cost reduction
2. Deliver more effective services to customers
3. Maximise the return on your existing and future IT investments
4. Achieve and measure Service Legal Agreements

Packages to suit every budget and requirement
The Call Management packages are available in 3 distinct software packages, allowing you to select the most appropriate and cost-effective solution that meets your individual requirements, including

1. Call centre Agent Monitor*
2. ACD Group Wallboard
3. ACD Group Monitor
4. Real-time Reports
5. Historical Reports

To download a copy of our full colour brochure please click here